Red Hat creates an integrated learning journey to improve learner engagement
Creating a user-friendly, frictionless learner journey for Red Hat
The challenge
Employee development is a key investment at Red Hat, but their previous learning setup was fragmented, with a restrictive LMS and multiple siloed platforms creating a confusing learner experience.
They partnered with Kineo to create a seamless, integrated journey with clear learning paths to accelerate skill development and better meet organisational needs.
Three key challenges needed to be addressed:
- Develop back-end integrations
- Incorporate a learning experience platform (LXP) to create an environment of always-on learning for employees no matter where they are.
- Adopt a structure that provides more rigour to development paths
A platform that integrates and innovates
Using Kineo Totara TXP, Red Hat has been able to integrate four separate content systems into one single interface that simplifies the learning experience. From there Red Hat was able to build a content marketplace that includes, in-house developed content and third-party libraries. This created a wide selection of programs with robust curricula to choose from, allowing for a dynamic learning experience.
Putting skills development at centre stage
The new learning system encourages employee skills development, one of Red Hat’s key business objectives. They can now develop learning pathways to address critical employee transitions and skills development and build a community of continuous learning with user-generated video content and virtual classroom and virtualised labs.
Built with people in mind
Totara Learns sophisticated audience management capability gives Red Hat the freedom to build more personalised learning journeys to not only engage learners but also encourage continuous learning and development.
Red Hat also takes advantage of Kineo’s robust reporting functionalities by aggregating data from up to five different systems seamlessly and evidencing outcomes to drive continuous improvement.
The results
Over the past five years, Red Hat has made significant strides in maturing their learning culture—and it’s still ongoing
Not only have they created an integrated learning platform, but an entire learning ecosystem. What started as a project to combine different content systems, has grown into creating a robust, intuitive and inclusive learning platform. The result is a fully-fledged LMS with countless programs based around key learning journeys, recording 309,210 completions in 2021—up from 39,234 in 2016!
Since launching in 2016, Red Hat’s learner user count has grown by over 300%! Plus, they went from delivering 139,419 continuing education credits in 2016 to 253,776 in 2021—an impressive 182% increase! The Talent Experience Platform gives Red Hat the freedom to continue to optimise their learning journeys and create more personalised experiences for their employees’ skills development.
