Client stories

Pizza Express establishes a learning culture with flexible all-in-one solution

We helped PizzaExpress create an all-in-one learning platform using Totara built for growth and scalability.

Case Study

The challenge

Moving on from tick-box compliance

With ambitious growth plans, PizzaExpress needed to revitalise their elearning. When they began looking for a new solution, their existing elearning was limited to off-the-shelf health, safety and food safety courses. Their previous LMS was simply a tick-box tool for compliance. It was clunky, unreliable, and didn’t provide any meaningful data or a central location for records of learning.

The PizzaExpress team needed learning solutions that reflected their growing company. That meant personalised, aligned training that went deeper than standard compliance courses. Moreover, they needed a vendor who’d ask the right questions, challenge them and ultimately set them up for success. Only with these priorities in place could their LMS and custom elearning courses be measurable and truly effective.

The solution

An all-in-one learning platform built for growth and scalability

PizzaExpress used Totara Learn and the power of open-source to create an all-in-one learning solution with custom elearning courses to align with their overall L&D strategy.

Their team collaborated with Mindtools Kineo for feedback and support to implement an instance of Totara that would not only handle all of their current needs, but future needs as well.

Going beyond and using the platform for more

What started as an update to their outdated compliance courses became a full-fledged learning platform that continues to grow. At the outset, compliance was the most important tick-box, but Kineo’s expertise helped PizzaExpress realise their vision and build a platform that went well beyond their immediate needs. The end result was an industry-leading LMS solution paired with a blended learning approach that was measurable, scalable and aligned with the larger brand from the top down.

The open source Totara Learn solution gave PizzaExpress more freedom to continue to optimise and scale their learning with their growth. Their new flexible LMS platform is personalised, compliant, measurable, and even designed to launch internationally as a next step.

  • “The relationship PizzaExpress has with Mindtools Kineo is a collaborative relationship rather than a standard supplier relationship. Mindtools Kineo’s ability to turn around and ask the right questions and get us the right solutions has been invaluable. It’s been like that throughout the whole process: since going live with our site, we continue to always have a front man at Mindtools Kineo. This is reassuring because it means they take whatever query or issue and find the best options and solutions.”

    Ben Walton Learning Technology Specialist at PizzaExpress