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Terms of Website Use

Version 2 – Last updated 23 April 2026

1. These Terms

These Terms of Use (“Terms”) govern your access to and use of any website operated by Mindtools Kineo, including www.mindtools.com, www.mindtools-kineo.com, and related domains (the “Website”). 

By using the Website, you agree to these Terms. If you do not agree, you must not use the Website. 

We may update these Terms at any time. Continued use constitutes acceptance.

2. Who We Are

The Website is operated by Mind Tools Ltd (company number SC202102), trading as Mindtools Kineo. 

“Mindtools Kineo” is the trading name of Mind Tools Ltd and its current and future wholly owned subsidiaries and affiliates operating under the Mindtools Kineo brand. 

3. Other Applicable Terms

These Terms incorporate: 


4. Use of the Website

You may use the Website for personal or business purposes. 

You must not: 

  • misuse the Website  
  • attempt unauthorised access  
  • introduce malicious code  
  • scrape or commercially exploit content  

5. Access to the Website

We do not guarantee uninterrupted access and may suspend or modify the Website at any time. 

6. Accounts and Security

You are responsible for your account and must notify us of unauthorised use. 

7. Intellectual Property Rights

All IP rights belong to Mindtools Kineo or its licensors. 

You are granted a limited licence for personal/internal use only. 

8. No Reliance on Information

Content is for general information only and not professional advice. 

9. User Content

You are responsible for content you upload. We may remove non-compliant content. 

10. Third-Party Links

We are not responsible for third-party websites. 

11. Liability

We exclude liability to the fullest extent permitted by law, including for indirect losses. 

Total liability capped at: 

  • £1,000 or fees paid (whichever higher) 

12. Viruses and Security

We do not guarantee the Website is free from bugs or viruses. 

13. Linking

Linking permitted under fair and lawful conditions. 

14. Suspension and Termination

We may suspend access where required or for breach. 

15. Transfer of Rights

We may transfer rights or use subcontractors. 

16. No Third-Party Rights

Only you and we have rights under these Terms. 

17. Governing Law

England & Wales law applies (subject to mandatory local protections). 

18. AI and Automated Content Disclaimer

18.1 Use of AI Technologies  
The Website and Services may include artificial intelligence or machine learning features (“AI Features”).

18.2 Nature of Outputs  
AI outputs may be inaccurate, incomplete, or not suitable for your needs.

18.3 No Reliance  
You must not rely solely on AI outputs for business, legal, or financial decisions.

18.4 No Professional Advice  
AI outputs do not constitute professional advice.

18.5 Limitation of Liability  
We are not liable for decisions made based on AI outputs or any inaccuracies.

18.6 User Responsibility  
You must use AI Features lawfully and responsibly.

18.7 Continuous Improvement  
AI Features may change or be withdrawn at any time.

18.8 Training and Data Use  
AI Features do not use customer-specific data to train general models unless explicitly stated in a separate agreement or privacy notice. 

We aim to ensure that AI Features are designed and deployed in accordance with recognised principles of transparency, accountability, and responsible use. 

However, you remain responsible for how AI outputs are used within your organisation and decision-making processes. 

19. Contact