Blended learning plays a mission critical role in ramping up innovation at ING
Empowering ING’s customer journey experts to feel confident implementing PACE in their projects, whatever the speed of change.
The challenge
Innovation at ING isn’t about the latest gadgets or gizmos, but rather creating a differentiating experience for customers. PACE, ING’s new way to innovate, combines Design Thinking, Lean Start-up and Agile Scrum into one single process. Using PACE enables ING to bring relevant solutions, that the customer really wants, to the market faster.
Following the successful delivery of an initial face-to-face training experience, and as part of their digital transformation, ING wanted to embrace a modern design, supported by technology, to improve the delivery and uptake of the PACE model across the business. They were looking for high impact, engaging, and interactive learning – all designed to bring the PACE community together through a social and practical learning journey.
Digital blended learning design
Working closely with the ING Innovation team, Kineo consulted on and supported a learning design experience that provides employees with a guided learning journey. The full suite of learning provides access to microlearning, practical resources and canvases, opportunities to put theory into practice in a group setting via virtual classrooms, and the opportunity to apply lessons learnt to real problems from current work.
Resource-based microlearns
Working in collaboration with ING’s service design experts, Kineo delivered a full toolkit of learning resources, mapped to the PACE process.
Each is designed as a single page microlearn covering core concepts, practical examples, case studies, illustrated examples and access to tools and canvases to use in the workplace. The toolkit was developed using Kineo’s Adapt Authoring Tool, ensuring a responsive design via any device, that is fully accessible, on brand and uses modern web standards to create a compelling learning experience.
The toolkit is designed for those new to the core concepts, or for learners wanting to return to the toolkit for ‘just-in-time’ support.
Creating opportunity to practice – virtual classroom
In recent times, digital workplace learning has gone from a nice to have or part of a blend to an absolute essential. Recognising the challenges of delivering face-to-face training, especially during the pandemic, Kineo consulted on different delivery techniques including virtual delivery. The virtual classroom design helped to put theory into practice in a group setting and apply what they have learnt to a fiction-based case study.
The results
Working in collaboration with ING’s service design experts, Kineo delivered a full toolkit of learning resources, mapped to the PACE process.
Each is designed as a single page microlearn covering core concepts, practical examples, case studies, illustrated examples and access to tools and canvases to use in the workplace. The toolkit was developed using Kineo’s Adapt Authoring Tool, ensuring a responsive design via any device, that is fully accessible, on brand and uses modern web standards to create a compelling learning experience.
The toolkit is designed for those new to the core concepts, or for learners wanting to return to the toolkit for ‘just-in-time’ support.
Business Impact
Kineo celebrated the double win at a virtual awards event with ING, in November 2021 – in this video ING summarise what the project and award has meant to the business.