A bespoke learning module to induct children, young people and family staff
We created a bespoke, inclusive learning module induct children, young people and family staff to Life Without Barriers.
The challenge
How to create consistent messaging and uptake of digital learning as part of an induction programme overhaul
Life Without Barriers (LWB) needed help with inducting their children, young people and family staff.
Up until LWB engaged Mindtools Kineo, staff received their face-to-face in some states, which lacked consistency between the states. The organization had a small learning focused team and had a ‘Welcome’ module and assets that could be used for further training. The elearning module needed to be completed across a group of 2,500 learners, comprising individuals that are constantly in motion: doers, rather than desk workers.
The content needed to provide national consistency across the LWB organization, with each state having a different focus to suit the social services needs across child, young people and family areas. The goal was to amalgamate the best of the best learning content to work for the entire organization. It was a complex challenge.
The solution
A mandatory hearts and minds approach that aligns with organizational values and provides consistency
The course was built with a LWB ‘hearts and minds’ approach; to be inclusive, caring and align with the organizational values – as mandatory training for all new staff.
Concise mobile onboarding for all learners to feel part of a unified community
One of the key learning goals was to achieve an organisational ‘language’ for consistency in working with children in residential care and foster carers caring in their own homes.
- The learning was designed to be undertaken on shift on a mobile device and completed within 20 mins.
- Concise, straightforward learning content that engages to hold the learners’ attention was imperative.
- The learner must click on all areas within the course to successfully complete the elearning and receive their certificate of completion.
The results
A commitment to staff that unites the organisation and positively impacts culture
The professional elearning product has a wow factor, demonstrates a commitment to staff and has had an impact on building a positive culture
The LWB brand is reinforced through the digital training, uniting the brand with the workforce, demonstrating the professionalism of the organization and an appreciation to the learner for joining the team.
The new strategy phase for the next 5 years is currently being rolled out with additional content to be included into the course that will further cement LWB’s commitment to LWB new starters across the children, young people and family programme.
